Seven percent! The rest comes from other things. Just 7% of the meaning someone is communicating comes through their words, the rest is found in their intonation, body language, facial expressions and other non-verbal means.
Now that might explain why I don’t always understand what my wife and kids are trying to tell me. Could it be I am too focused on the “message” and miss the meaning-rich delivery? Do I need to refocus my attention such that not only can I hear what they are saying but I can process how they said it? What was in their tone? Where were they looking when they talked to me? What did they do with their hands?
My listening needs to be active. Sometimes what I will do is to give the person talking some feedback in order to test out if I am catching their meaning. I won’t just repeat the verbal message I will add in some of what I am picking up from their non-verbals.
What do you do to improve your understanding of what people are communicating?
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Know this, my beloved brothers: let every person be quick to hear, slow to speak, slow to anger; for the anger of man does not produce the righteousness of God. (Ja 1:19-20)